If you have just verified a claim, the fastest route is the activation agent line shown on your
confirmation page: (203) 403-2493, 8am–6pm Pacific. An agent can
activate your claim file and confirm which provider and billing period the claim is against.
What to include
The email address you used when you opened your claim
Your claim number, if it was shown to you
What happened, and what you expected to happen
Response time
Most messages are answered within one business day. Billing and refund requests are handled first.
Billing and refunds
If you bought something through this site and want a refund within the 30-day guarantee period, say
so in your message and we will process it. You do not need to give a reason. Charges are processed by
Explodely, so you can also raise a billing question with them directly at
help.explodely.com/support/tickets/new.
Our full terms are in the refund policy.
Help with a claim
If your claim status has not moved, if the wrong provider or billing period is on your file, or if
you want to add something you have since noticed on your bill, tell us your claim number and what needs
changing and we will update the file. Your claim status and payout history are in your account at
members.thetelefund.com.
We cannot tell you in advance what your claim is worth, and we will not guess at a number for you.
Many claimants recover nothing.